At Green Express DC, customer satisfaction is our top priority. We work hard to ensure that all our cannabis products are fresh, safe, and of the highest quality. Since cannabis and related products are perishable and regulated items, please review our return and refund policy below.

1. All Sales Are Final

• Due to the nature of cannabis products, all sales are final.

• We cannot accept returns or exchanges once an order has been delivered.

2. Damaged or Incorrect Orders

• If your order arrives damaged, incorrect, or incomplete, please contact us within 24 hours of delivery.

• We may request photos of the damaged or incorrect items for verification.

• Once verified, we will issue either:

  • A replacement order, or

  • A store credit/refund for the affected item(s).

3. Quality Concerns

• If you believe a product is defective or unsafe, please reach out to us immediately.

• Our team will investigate the issue and provide a fair resolution.

4. Non-Refundable Items

• Products that have been opened, used, or tampered with cannot be returned or refunded.

• Gift cards, promotional items, and discounted sales are also non-refundable.

5. Refund Processing

• Approved refunds will be processed back to the original payment method within 5–7 business days.

• Timing may vary depending on your financial institution.

6. Contact Us

For any concerns about your order, please contact us right away:

📍 Address: 99 Blair Alley SW, Washington, DC 20024
📞 Phone: +1 (202) 500-3157
📧 Email: info@greenexpressdc.com